tag:status.littlehelp.co.jp,2005:/historyLITTLE HELP CONNECT Status - Incident History2024-03-29T14:22:54+09:00LITTLE HELP CONNECTtag:status.littlehelp.co.jp,2005:Incident/203929582024-03-29T12:38:47+09:002024-03-29T12:38:47+09:00システムの読み込みが遅い問題が発生しています(We're having problems with my system loading slowly)<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>12:38</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>12:30</var> JST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>11:19</var> JST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>11:19</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/199966462024-02-16T11:51:35+09:002024-02-16T11:51:35+09:00データベースサーバーの負荷が異常に高まっており管理画面の表示が遅くなっています(The load on the database server is abnormally high and the display of the administration screen is slow)<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:51</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:48</var> JST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:37</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/190305722023-11-06T12:53:06+09:002023-11-06T12:53:16+09:00過去のメッセージ配信の一部が表示されない問題が発生しています(There is a problem that some of the past broadcast settings are not displayed)<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:53</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:43</var> JST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:43</var> JST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:14</var> JST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.littlehelp.co.jp,2005:Incident/186842212023-10-04T12:34:06+09:002023-10-04T12:34:06+09:00データベースサーバーの負荷が高い状態が続いています(Database server continues to be overloaded)<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:34</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:22</var> JST</small><br><strong>Identified</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:21</var> JST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:21</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/186099722023-09-26T19:18:17+09:002023-09-26T19:18:17+09:00データベースサーバーの負荷が高い状態が続いています(Database server continues to be overloaded)<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>19:18</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>19:13</var> JST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>19:04</var> JST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>19:02</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/185645482023-09-21T18:59:28+09:002023-09-21T18:59:28+09:00アプリケーションサーバーの負荷増大によりシステムの動作が重くなっています(System operation is slow due to increased load on the application server)<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>18:59</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>18:51</var> JST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>18:32</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/182427712023-08-24T16:00:08+09:002023-08-24T16:33:45+09:00HubSpotからデータを取得できない障害が発生していました(There was an outage where data could not be retrieved from HubSpot.)<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>16:00</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.littlehelp.co.jp,2005:Incident/182301582023-08-23T17:48:27+09:002023-08-23T18:20:39+09:00データベースサーバーに問題が発生し、LITTLE HELP CONNECTが読み込めない状態になっています(There is a problem with the database server and LITTLE HELP CONNECT is not loading)<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:48</var> JST</small><br><strong>Resolved</strong> - 17:45 - 復旧しました。(Restored.)</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>16:30</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/178980402023-07-19T17:57:00+09:002023-07-19T18:12:27+09:00複数のLINE公式アカウントを接続している場合に、カスタムQRコードのmパラメータでマージができない障害が発生していました<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>17:57</var> JST</small><br><strong>Resolved</strong> - 2023年7月16日にリリースした機能改修の影響により複数のLINE公式アカウントを接続している場合に、カスタムQRコードのmパラメータでマージができない障害が発生しておりました。本事象については2023年7月19日 17時26分に修正プログラムをリリースいたしました。<br /><br />発生期間:2023年7月16日 21時25分 〜 2023年7月19日 17時26分<br /><br />この度はご迷惑をおかけして誠に申し訳ありませんでした。</p>tag:status.littlehelp.co.jp,2005:Incident/172972932023-05-19T10:51:26+09:002023-05-19T10:51:26+09:00システムの負荷が異常に高い状態が続いています(System load continues to be very high)<p><small>May <var data-var='date'>19</var>, <var data-var='time'>10:51</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>10:31</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/168880292023-04-16T14:00:00+09:002023-04-17T16:18:48+09:00HubSpotのAPIサーバーの内部エラーで接続に障害が発生していました - Internal error in HubSpot's API server was disrupting the connection.<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>14:00</var> JST</small><br><strong>Resolved</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/167573702023-04-05T19:23:04+09:002023-04-05T19:23:04+09:00The service's servers are overloaded and response time is slow. (サービスのサーバーに過剰が負荷がかかっており、レスポンスが遅くなっています)<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>19:23</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>18:22</var> JST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>17:45</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/167567712023-04-05T16:41:38+09:002023-04-05T16:41:38+09:00The service's servers are overloaded and response time is slow. (サービスのサーバーに過剰が負荷がかかっており、レスポンスが遅くなっています)<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>16:27</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/160374192023-02-06T15:18:44+09:002023-02-06T19:40:17+09:00サービスの短縮ドメイン https://lhcn.li と https://lhco.li が動作しない障害が発生しています(The service short domains https://lhcn.li and https://lhco.li are having trouble working)<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>15:18</var> JST</small><br><strong>Resolved</strong> - 15時過ぎにインターリンク社での障害が復旧いたしました。正式な報告は別途行いますが、まずは通知いたします。<br />(The failure at Interlink has been restored around 3:00 p.m. A formal report will be made separately, but we would like to notify you first.)<br /><br />追記:<br />インターリンク社より正式に障害について発表がありました。<br />https://www.interlink.or.jp/announce/news_trouble.cgi?id=12894<br /><br />この度はご迷惑をおかけして誠に申し訳ありませんでした。<br />このような事態に備えて、弊社サービス側でも対策を検討いたします。</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:19</var> JST</small><br><strong>Identified</strong> - インターリンク社での障害の影響であることが判明(The failure was found to be the result of an outage at Interlink Corporation.)。</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:02</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/158250722023-01-11T19:30:00+09:002023-01-12T15:32:42+09:00DBサーバーに障害が発生しています<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>19:30</var> JST</small><br><strong>Resolved</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/105898552022-07-16T07:54:21+09:002022-07-16T07:54:21+09:00HubSpot APIの障害でメッセージ配信のスケジュールで問題が発生しています - HubSpot API failure is causing problems with message delivery scheduling.<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>07:54</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>18:08</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>11:00</var> JST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.littlehelp.co.jp,2005:Incident/105876972022-07-15T14:32:42+09:002022-07-15T14:33:57+09:00HubSpotから一部のデータを取得できない障害が発生しています - We are having trouble getting some data from HubSpot.<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>14:32</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>11:30</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/103659902022-06-21T17:07:21+09:002022-06-21T17:07:21+09:00HubSpotの障害の影響でLittle Helpが正常に動作していません - Little Help is not working properly due to HubSpot outage.<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>17:07</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>15:49</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/93688752022-02-21T12:58:00+09:002022-02-21T12:58:00+09:00システムの負荷が異常に高まっています - System load is unusually high.<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:58</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:52</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/92548852022-02-07T18:11:26+09:002022-02-07T18:11:26+09:00友だち追加時の挨拶メッセージが送信されない不具合が発生していました - There was a bug where the greeting message was not sent when adding a friend.<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>18:11</var> JST</small><br><strong>Resolved</strong> - 問題が発生していた期間:2022年2月6日 午前�5時 〜 2022年2月7日 午後5時50分<br /><br />ご迷惑をおかけして誠に申し訳ありませんでした。<br />=================================<br />Period of the problem: February 6, 2022, 5:00 a.m. - February 7, 2022, 5:50 p.m.<br /><br />We sincerely apologize for any inconvenience this may cause.</p>tag:status.littlehelp.co.jp,2005:Incident/92532312022-02-07T13:41:37+09:002022-02-07T13:41:37+09:00システムで障害が発生しています - There is a problem with the entire system.<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:41</var> JST</small><br><strong>Resolved</strong> - システム障害が復旧しました - System failure has been restored.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:37</var> JST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:37</var> JST</small><br><strong>Investigating</strong> - 現在、最優先で問題解決に取り組んでいます - We are currently working to resolve the issue with the highest priority.</p>tag:status.littlehelp.co.jp,2005:Incident/84189802021-11-08T11:55:06+09:002021-11-08T11:55:06+09:00データベースサーバーで問題が発生しています - There is a problem with the database server.<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:55</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:01</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/79965672021-09-15T13:15:44+09:002021-09-15T14:20:35+09:00データベースの接続で障害が発生しています - There is a problem with the database connection.<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>13:15</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>12:39</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/77876872021-08-18T12:15:06+09:002021-08-20T17:08:47+09:00システム全体に異常な負荷がかかっています - There is an abnormal load on the entire system.<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>12:15</var> JST</small><br><strong>Resolved</strong> - 障害が復旧しました。現在は正常に稼働しています - The issue has been recovered. The system is now operating normally.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>11:10</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.littlehelp.co.jp,2005:Incident/72515142021-06-15T17:24:44+09:002021-06-15T17:24:44+09:00There is a problem with the database connection. (データベースの接続で障害が発生しています)<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>17:24</var> JST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>17:12</var> JST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>